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Sutherland callcenter
Sutherland callcenter













sutherland callcenter

This virtual workforce allows them to provide their customers with an “upscale, high quality, flexible work at home business model to enhance their existing outsourcing strategies.” Sutherland also has a large workforce that works from home using their Sutherland Virtual Workplace. Sutherland Global says their one goal is to help their clients maximize customer lifetime value. Read more.Established in 1986 in Rochester, NY, Sutherland Global Services describes themselves as one of the world’s largest independent outsourcing companies focusing on business processes and technology management services.Īccording to their website, they employ over 30,000 professionals in more than 40 operation and business centers in over 13 different countries all over the world. It’s process designed for people, by people. Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before. Sample highlight service offering of Sutherland Global Services Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world. In fact, our very first dollar came from process consulting. From the very beginning, it’s all we’ve done. Sutherland Global Services company structureįor over 30 years, we’ve been delighting customers through better process. We provide a unique lens for companies to view and connect with their customers.

sutherland callcenter

With global operations and the ability to analyze transactions and interactions across platforms, we can gauge customer experiences, anticipate trends, and measure customer behavior.

sutherland callcenter

Once we design and build a client solution, we can deliver and deploy it anywhere. How Sutherland Global Services outshines the competitionįront and center omnichannel customer interactions or behind the scenes, it doesn’t matter. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle. Sutherland’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. What Sutherland Global Services offers its clients With the end-to-end business solutions, the company has retained a stronghold in the IT services sector. Sutherlands has been able to remain strong and stable due to its operational analytics, and technological innovations, in providing solutions that are revenue enabled. Some of the key services provided by Sutherland includes Integrated BPO, enterprise services, Supply chain management, business transformation services, cloud services, back office and front office services, and Robotic process automation. Sutherlands has been involved in servicing various IT applications, with the help of excellent IT services, and other back-office solutions, to its clients worldwide. It uses the unique combination of process excellence with expertise in domain and technology to meet the requirements of the clients. With a staff of 38000 people, serving more than 120 clients, the company has been able to serve various industry verticals. Sutherlands is headquartered in New York, and has various offices across the world. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences. By striving to simplify the complex processes, the company ensures that the clients are able to improve their productivity, effectiveness and efficiency.Īs a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The three decades of experience helps it in minimizing the risks for the customers. The company believes in applying the Six-Sigma based methodologies to its processes. Sutherland was founded in 1986, as the leading service provider for process transformations.















Sutherland callcenter